Senior CRM Manager Sales​/Service

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You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.

• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
• Run hands-on project management with our internal business and IT CRM community as well as external partners
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
• Drive CRM user adoption and enable users globally
• Promote benefits of CRM within the organization
• Takeover end-to-end ownership for CRM-related work streams, focused on Sales an Service within Salesforce platform tech stack
• Drive clear functional specification setting for user stories/use cases
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions

• 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
• Fast-paced corporate set up and/or IT/strategy consulting background preferential
• Experience in sales/service functions preferred (project, strategic, operative)
• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
• Proven learning journey track record a plus, e.g. Salesforce/similar certification/training proof (Salesforce trailhead)
• High target/result-driven personality with a high level of commitment and personal initiative
• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
• Team player with hands-on mentality who likes to work in an agile way
• Fluency in German and English in both verbal and written communication – orally, in text and presentation settings
• You benefit from group-wide and international collaboration
• Our corporate culture is open and communicative
• We offer performance-based compensation
• Our working hours are flexible and adjusted pragmatically to workload demands
• Opportunities for remote work are available
• At our Hamburg location, we contribute to public transport costs, and free parking spaces are available

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We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, pleases end us an e-mail to  .
Lisa Hildebrand is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow.

Körber AG is the holding company of the Körber Group.