German Speaking Customer Success Account Manager

Online/Außer Haus - Idealerweise für Kandidaten in
97070, Würzburg, Bayern, Deutschland

Unternehmen: Ignite

Vollzeit, Fernarbeit/Heimarbeit position
Verfasst am 2026-09-08

Berufliche Spezialisierung:

Verkauf/Verkäufer
Beziehungsmanager, CSM Kunden Erfolg Manager, B2B Verkauf, Geschäftsentwicklung
Wirtschaft
Beziehungsmanager, CSM Kunden Erfolg Manager, Geschäftsentwicklung

Gehalts-/Lohnspanne oder Branchenbenchmark: 40000 - 50000 EUR pro Jahr EUR 40000.00 50000.00 YEAR

Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success
Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages

Required:

C1 German and C1 English
Salary Package: €40,000 – €50,000 base + annual performance bonus

Company & Role Summary

We are a fast-growing tech scale-up developing innovative software solutions for web accessibility. As an Enterprise Customer Success Manager, you will play a central role in driving business growth by nurturing strategic enterprise client relationships, driving platform adoption, and ensuring long-term retention.

Primary Responsibilities

Enterprise Relationship Management: Direct key corporate accounts and cultivate long-term partnerships with C-level stakeholders.
Account Expansion: Identify upselling and cross-selling opportunities in close alignment with Sales and Product teams.
Lifecycle Success: Lead seamless client onboarding, continuous feature adoption, and recurring contract renewals.
Value Reviews: Conduct data-backed business reviews to highlight measurable ROI for client partners.
Churn Prevention: Monitor account health signals to proactively identify risks and execute retention strategies.
Cross-Functional Collaboration: Serve as the strategic bridge connecting enterprise clients with internal product, technical, and sales teams.

Requirements & Qualifications

Experience: Proven background in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up environment.
Languages: Fluent C1-level proficiency in both German and English (spoken and written).
Tools: Hands-on experience with modern CRM environments (Hub Spot preferred).
Mindset: Strong strategic thinking, negotiation capabilities, and a self-driven work ethic.
Bonus: Additional European language skills are a plus.

Offerings & Benefits

Compensation: €40,000 – €50,000 annual base salary plus performance bonus and 30 days of paid annual leave.
Impact: High-visibility position with strong autonomy and clear paths for personal and career advancement.
Flexibility: Regular office hours, 1 work-from-home day per week, and no business travel requirements.
Mission: Work with a purpose-driven team dedicated to making the digital world accessible to everyone.

#J-18808-Ljbffr