Inside Sales Team Lead

Support us in designing the insurance experience of the future.

As an Inside Sales Team Lead, you will be responsible for the performance and development of our Sales Agents. You’ll work closely with the team on their daily phone sales, coach them on their sales pitch and approach, and make sure they consistently meet our sales and quality standards. The role is hands‑on and focused on helping the team improve their performance day by day.

This is a full‑time hybrid role, with 2-3 days per week working from our Berlin office.

The Inside Sales Team Lead is responsible for ensuring that Sales Agents consistently achieve their individual and team targets. The main focus is on hands‑on coaching, performance management, and maintaining a high standard of sales quality across the team.

A key responsibility is supporting Sales Agents with their phone pitch on a daily basis. This includes reviewing sales calls together with Agents, providing direct feedback, and coaching them on how to improve their sales approach, objection handling, communication, and closing techniques. Coaching takes place in the office as well as remotely via video calls or online communication.

The highest priority is the continuous training and development of the sales pitch. Team Leads work with Agents every day to ensure that they follow our defined sales standards, communicate confidently with customers, and continuously improve their performance on the phone.

Main tools used:

• Dialfire – used by Sales Agents for outbound sales activities and call management
• Slack – used for daily communication, coordination, and support
• Google Meet – used for remote coaching sessions, call reviews, and team meetings
• Meta Dashboards – used to monitor relevant KPIs, performance, and target achievement

Requirements

• Proven experience in phone sales / telesales
• Previous participation in professional sales training, either through external sales coaches or internal company training programs
• Strong understanding of established sales techniques and methodologies
• Ability to explain and apply techniques for:
• Objection handling
• Needs analysis
• Closing techniques
• Customer communication
• Clear understanding of a structured sales pitch, including the different stages of a sales conversation and the purpose of each stage
• Ability to coach Sales Agents and provide clear, actionable feedback on their phone performance
• Comfortable working from our Berlin office 2–3 days per week
• Professional fluency (written and spoken) in German and English

• Experience leading, coaching, or supporting remote sales teams
• Previous experience in the insurance industry
• Experience selling subscription-based products or services
• Experience working in a KPI-driven inside sales environment
• Previous Team Lead, Sales Coach, or similar leadership experience

Benefits

Why getolo?

Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

Mobility & Flexibility

• Choose between a free Swapfiets bike, or a Berlin/Brandenburg ticket (“VBB - Jobticket”) or BVG “Deutschlandticket” subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days

Health

• Benefit from free coaching sessions with nilo.health, our mental health tool
• Test our products yourself! Choose between dentolo, petolo or vitolo

Berlin Based, International Mindset

• We communicate, collaborate, and celebrate in English to ensure everyone is included
• Our diverse team spans from 43 different countries

Development

• Learning Budget starting from 750 € per year
• Regular (360 degree) feedback

Values

• Our values are not buzzwords, but actions that…