German Speaking Customer Success Account Manager; Hybrid

Job Title: Enterprise Customer Success Manager

Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages

Required:

C1 German and C1 English

Salary Package: €40,000 – €50,000 base + annual performance bonus

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention.

• Enterprise Relationship Management:
  Directly oversee major corporate accounts and build long-lasting partnerships with C-suite executives.
• Account Expansion:
  Spot opportunities for account growth through upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success:
  Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive recurring contract renewals.
• Value Reviews:
  Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention:
  Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns.
• Cross-Functional Collaboration:
  
  Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

• Experience:
  
  Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages:
  
  Complete C1-level fluency in both German and English (oral and written skills required).
• Tools:
  Practical background working with contemporary CRM software platforms (Hub Spot preferred).
• Mindset:
  Strong capacity for strategic thinking, persuasive negotiation skills, and an autonomous work ethic.

• Working knowledge of additional European languages is considered an asset.

• Compensation: €40,000 – €50,000 yearly base salary complemented by a performance bonus and 30 days of annual paid leave.
• Impact:
  High-profile role featuring significant autonomy and clear pathways toward personal and professional development.
• Flexibility:
  Standard working schedule, 1 work-from-home day weekly, and zero business travel duties.
• Mission:
  Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users.