Field Auto Appraiser - Rhode

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and more recently, device and identity protection.

As a Field Auto Appraiser, you’ll be at the forefront of our claims process—meeting customers where they are, whether it’s at their home, a repair shop, or a tow yard. You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you’re evaluating damage on-site or collaborating with body shops and service providers, you’ll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes.

If you’re looking for a career that blends technical know‑how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

A $5,000 sign‑on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter.

• You have 3‑5 years’ experience in auto collision estimating using CCC or Mitchell
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver’s license and willingness to travel as part of the job requirements

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• The Recorder – Your Eye for Detail Keeps Everything on Track - you’ll ensure claims are documented accurately and in line with policy agreements.

• This position is a field-based role. To be eligible for this role, you must be located in the following locations:
  Rhode Island and Massachusetts

Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

You may be required to attend 2 weeks of training held in person at our Dallas, TX office.

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple…