Data Scientist

Control Expert GmbH is a leading innovator in the automotive claims management industry, operating as part of the Solvd Group and headquartered in Munich. Established in 2002, the company has built a reputation for excellence through its commitment to streamlining and automating the vehicle claims process. With a global presence and a dedicated team of over 1,200 professionals, Control Expert processes more than 20 million vehicle claims annually.

The company's core mission is to leverage cutting-edge technology to enhance efficiency, accuracy, and customer satisfaction in claims settlement, setting new standards within the automotive insurance sector.

We are seeking a highly motivated and detail-oriented Claims Processing Specialist to join our dynamic team at Control Expert GmbH. In this role, you will be responsible for managing end-to-end vehicle claims, ensuring timely and accurate processing while maintaining high standards of customer service. The ideal candidate will possess a strong understanding of automotive claims procedures, excellent communication skills, and the ability to work efficiently within a fast-paced environment.

This position offers an exciting opportunity to be part of a forward-thinking organization that is revolutionizing the claims management landscape through innovative technology and process optimization.

• Bachelor’s degree in Business Administration, Insurance, or a related field preferred.
• Minimum of 2 years of experience in automotive claims processing or insurance industry.
• Strong understanding of vehicle repair procedures, insurance policies, and claims regulations.
• Excellent communication and interpersonal skills.
• Proficiency in using claims management software and MS Office applications.
• Ability to analyze complex information and make sound decisions under pressure.
• Detail-oriented with strong organizational and time management skills.
• Fluent in English; additional language skills are a plus.

• Manage the entire lifecycle of vehicle claims from initial report to final settlement, ensuring compliance with company policies and industry standards.
• Assess damages, review repair estimates, and coordinate with repair shops, insurers, and customers to facilitate smooth claims processing.
• Investigate claims thoroughly to determine liability, coverage, and appropriate settlement amounts.
• Maintain accurate and detailed documentation of all claim activities and communications.
• Identify opportunities for process improvements to enhance efficiency and customer experience.
• Collaborate with cross-functional teams to resolve complex claim issues promptly.
• Provide exceptional customer service by addressing inquiries, explaining claims procedures, and ensuring client satisfaction.
• Stay updated on industry regulations, technological advancements, and best practices in claims management.

• Competitive salary package aligned with industry standards.
• Comprehensive health insurance coverage for employees and their dependents.
• Opportunities for professional development and career advancement within a global organization.
• Flexible working hours and options for remote work to promote work-life balance.
• Participation in innovative projects utilizing the latest technology in claims automation.
• Supportive and collaborative work environment fostering continuous learning and growth.
• Employee wellness programs and activities aimed at promoting overall well-being.

Control Expert GmbH is committed to creating an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse team enhances innovation, creativity, and overall company success. We welcome applicants from all backgrounds and are dedicated to providing a fair and equitable recruitment process.