Student Admin Support; w​/m​/d

Type:
Full-time
Location:
Berlin-based Hybrid
Start: February (approx.)

About Start Steps

Start Steps helps people in Germany upskill for tech roles and land jobs through industry-aligned training and employer partnerships.

Role summary

Start Steps is seeking to hire a full-time student administrator role in Berlin (hybrid) to support our programs. This role will be responsible for supporting the administration of our programs day to day. There will be a role development phase to gradually take on the full scope of responsibilities over the first 3-4 months.

Administration Tasks:

• Administration tasks for students of our programs including:
• Paperwork and contracting for students contracts and educational voucher management
• Student tech equipment management
• Tracking and reporting of attendance data
• Managing incoming and outgoing post and email correspondence
• Related back-office tasks

Student Support Tasks:

• Own course kickoffs to welcome students to the course and help them have a productive start.
• Become the go-to person for student support: offering proactive check-ins and fast help for students.
• Improve our admin systems: simplify templates and tracking, reduce back-and-forth, and keep data clean and up to date

Requirements

• 2 years of experience in program or student administration as well as customer experience with clients, students or customers.
• You are a people person, with the ability to establish productive working atmospheres and good relationships with a wide range of people.
• You have excellent organizational skills with a reliable, precise and structured way of working and an affinity for digital processes.
• You are independent, communicative and an organizational professional.
• Excellent written and verbal communication skills in English and German, C1 in both languages.

• Competitive salary.
• Opportunities for professional growth and skill development through support and mentorship.
• Be a part of a mission-driven organisation making a real impact on the world through education, including promoting diversity in the tech industry and teaching digital skills in developing countries.
• Join a fast-moving and innovative company with autonomy and freedom to make decisions and lead initiatives.
• A dog-friendly office in the heart of Berlin, as well as flexible remote work options.
• An inclusive team culture that values diversity and promotes a sense of belonging.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.

Please include in your cover letter a section regarding previous experience related specifically to program administration and customer experience.

The review and interview process will begin in mid-January.