Senior Operations Data Analyst - German Speaker; f​/m​/d

To support our ambition of designing the insurance experience of the future and driving operational excellence, we are expanding our Strategic Operations team. We are therefore looking for a Senior Operations Data Analyst (m/f/d) to join us full-time, based in Berlin
. This is a hybrid role with a primary working location at our office on Chausseestraße in Berlin.

As a Senior Operations Data Analyst, you will take ownership of our operational data landscape and turn complex datasets into actionable insights that drive real business impact. Working closely with our Data Platform team and our Business Intelligence Lead, you will analyse and interpret data across claims, customer service, loss ratios, employee performance, and customer satisfaction – enabling data-driven decision-making and continuous operational improvement.

Key responsibilities include:

Own Operations Data

• Take full responsibility for the accuracy, consistency, and usability of operational data, reporting, and insights
• Analyse data from multiple sources (e.g. claims, customer service, operational performance) to uncover trends, risks, and improvement opportunities
• Develop and maintain dashboards and reports to monitor KPIs such as loss ratios, service quality, and customer satisfaction
• Deliver clear, actionable insights to non-technical stakeholders and support ad-hoc analyses for Operations and Management

Advance our Operations Data Model

• Identify anomalies, inefficiencies, and process improvement opportunities through deep data analysis
• Translate business requirements into precise data needs and help shape the operations data roadmap
• Collaborate closely with the Data Platform team to ensure data integrity, scalability, and alignment with business priorities

Strategic Operations Data Projects

• Provide leadership with data-driven insights on high-impact topics (e.g. customer segmentation, CSAT analysis, performance optimisation)
• Act as a trusted advisor to management on critical business questions, using data to guide strategic decisions
• Lead cross-functional analytical initiatives, such as integrating new markets into our reporting landscape or supporting pricing and product analytics for new insurance products

Must-have

• Bachelor’s or Master’s degree, or equivalent professional experience
• At least 4 years of experience in operations data analysis, ideally in a B2C environment
• Strong skills in SQL and BI tools (e.g. Metabase, Looker, Tableau)
• Proven track record of using data and metrics to improve business performance
• Experience building or optimising data models
• Ability to work independently while collaborating effectively with cross-functional teams
• Business‑fluent German and English

Nice-to-have

• Experience working closely with leadership or C‑level stakeholders on strategic, data‑driven decisions
• Knowledge of insurtech or fintech data environments

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Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

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Mobility & Flexibility

• Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
• Work hybrid – from your home office or in our office in Berlin‑Mitte
• Work abroad in the EU for up to 60 days

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Health

• Benefit from free coaching sessions with nilo.health, our mental health tool
• Test our products yourself! Choose between dentolo, petolo or vitolo

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Development

• Learning Budget starting from 750 € per year
• Regular (360‑degree) feedback

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And much more…

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Two Community Days per calendar year
• Pet friendly office

Sounds like the perfect job for you? We look forward to receiving your application and getting to know you!

Founded in 2015, getolo GmbH is an innovative and award‑winning Insur Tech company that offers comprehensive supplementary insurance plans in the areas of dental, pet health and liability, as well as health add‑on coverage. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany, providing digital and hassle‑free…