Data Services Analyst

About Cloudbeds

At Cloudbeds, we transform hospitality with a platform that powers properties in 150 countries and processes billions in bookings each year.

We are seeking a Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence, orchestrating data migrations and coaching clients on leveraging reporting features.

• Lead data migrations, acting as the primary technical advisor for new clients transitioning historical data into Cloudbeds.
• Execute data manipulation: extract, clean, map, and validate client data from CSV/Excel formats for system uploads.
• Drive technical troubleshooting by proactively identifying and resolving formatting discrepancies or system mismatches before clients go live.
• Empower clients through coaching, training properties to build, customize, and automate operational and financial reports.
• Ensure data integrity by guiding clients through post‑migration audits to validate accuracy across financial histories and occupancy metrics.
• Advise on best practices, consulting property managers on key performance indicators to optimize daily operations.

• Hospitality tech background with direct experience working with Hotel Property Management Systems such as Cloudbeds, Opera, Mews, or Protel.
• Client‑facing expertise with a proven track record in onboarding, implementation, or Tier 2/3 technical support, and a natural ability to teach and guide users.
• Advanced spreadsheet proficiency in Excel and Google Sheets including VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning.
• Strong analytical mindset with understanding of data management principles, mapping, parsing, and root‑cause error analysis.
• Meticulous attention to detail in handling sensitive historical, financial, and guest records.
• Remote‑first readiness, tech‑savvy with cloud‑based workflows and reliable high‑speed internet for video coaching.
• Professional proficiency in Spanish (verbal and written).
• Bonus Skill – BI & Analytics Familiarity
  :
  Prior experience with business intelligence dashboards or advanced financial reporting structures.

• Remote first, remote always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays – enjoy an extra long weekend every month.
• Full paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, manager training, upskilling and knowledge transfer.

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other protected characteristics. All qualified individuals will be provided reasonable accommodations during the hiring process.