Sr. Analyst - OTC R&G

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Supply Chain Deliver

Deliver Excellence

Professional

Raritan, New Jersey, United States of America

Johnson & Johnson Med Tech is recruiting for a Senior Analyst, Order to Cash Reliability & Governance. Remote work options may be considered on a case-by-case basis and, if approved, in accordance with Company guidelines.

Johnson & Johnson Med Tech provides account management and customer support services to key health care customers, including hospital systems, group purchasing organizations, health plans, pharmacy benefit managers, and government health care institutions. The Company also provides contract management, logistics, and supply chain support for major Johnson & Johnson Med Tech franchises.

Johnson & Johnson Deliver NA Order to Cash Reliability & Governance is part of the Johnson & Johnson Deliver Supply Chain organization and supports operations across all Johnson & Johnson Med Tech Companies. The NA Order to Cash Reliability & Governance team plays a significant role supporting changes related to process improvements, enhancements, and break/fix solutions on the Order to Cash system.

The Senior Analyst, Order to Cash Reliability & Governance will be responsible for testing, performing root cause analysis and resolution of process issues that impact the Medical Technology franchises.

• Manage OTC exceptions and provide support: resolve consignment reconciliations, billing kickouts, pricing/incomplete orders, zero‑pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, escalation to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross‑functional fixes and customer follow‑up, and complete required training.
• Support multiple moderate size projects applying business knowledge, system expertise, strong decision‑making skills, and project management skills.
• Acts as a key resource on larger projects and serves as a consultant with cross‑functional team members for Surgery, EP, & Neuro OTC processes, answering questions, resolving issues, and providing status updates to impacted business partners and IT teams.
• Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry‑specific change initiatives.
• Support the development and maintenance of business process flows managed within the OTC platform.
• Accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
• Functions independently with limited work direction and escalates as appropriate.

• Minimum bachelor’s degree required, Supply Chain, IT, or business.

• At least 4+ years of professional experience in Supply Chain.
• Effective communication skills and the ability to interact with employees at all levels.
• Knowledge of SOX and GxP compliance requirements.
• Strong analytical skills.
• Proficient in SAP.
• Successfully balances multiple priorities, highly organized, and works efficiently to meet deadlines.

• Understanding of Error Handling Processes as it relates to the OTC process.
• Understanding of supply chain interdependencies (end‑to‑end) and demonstrated use of continuous improvement tools and methodology such as Process Excellence, LEAN, and project management to evaluate, challenge, and optimize business processes.
• Change management skills.
• Technical…