Associate Consultant; m​/w​/d CRM & Service Transformation

(Associate) Consultant (m/w/d) CRM & Service Transformation

Rich with customer‑centric strategy and technology projects, Capgemini Invent is the global consulting unit of the Capgemini Group, delivering digital innovation, design and transformation.

As an Associate Consultant you will work with international teams on CRM & Service Transformation projects. You will shape future‑ready CRM & Service concepts, define digital customer journeys and implement solutions such as Salesforce, Microsoft Dynamics or Genesis.

• Participation in innovative strategy and transformation projects in CRM, Sales, Marketing, Customer Service, Contact Center, Omnichannel‑Management and Customer Experience.
• Development of future‑oriented CRM & Service goal images and Customer Journeys for clients across industries throughout the Customer Lifecycle.
• Definition and implementation of CRM & Service strategies and digital Customer Journeys in close alignment of business requirements and software solutions.
• Identification of digital Customer Experience solutions for seamless customer interaction (feedback, automation, etc.).
• Innovation engagement: development & introduction of engagement innovations (e.g., Conversational AI) in collaboration with Start‑Ups and best‑in‑class solution providers.
• Support in expanding existing customer relationships and customer acquisition.
• Joint establishment of Service‑Sourcing scenarios and migration support.
• Participation in international/global roll‑outs to introduce new CRM and customer management solutions and enable users on new processes and tools.

• Practical project experience in Customer Service and Customer Experience.
• Excellent academic background (Bachelor / Master) in business, technology or IT.
• Passion for combining technical understanding, strategic analysis and implementation work.
• High reliability, teamwork and fit for a leading global consulting firm.
• Strong presentation and facilitation skills; very good MS Office knowledge.
• Excellent proficiency in German and English.

Send your complete application exclusively via our portal, listing your salary expectation, earliest possible entry date and preferred location.

For additional information on the application process, please contact .