Customer Success Manager; f​/m​/d - SAP Academy Customer Success Hybrid

Customer Success Manager (f/m/d) - SAP Academy for Customer Success - GERMANY (Hybrid)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Please note: This job posting is currently our recruitment pipeline. Active recruiting for this position will commence in July/August
. We appreciate your interest and encourage you to check back during that period for official application details.

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.

The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
• Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer‑facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and German is a must (at least C1 for both) to engage with our global network.
• AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project‑management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural…