Senior Engagement Manager

Albert helps chemists change the world by building technology that understands how they work. As chemists ourselves, we know whatit’slike when softwaredoesn’twork the way you do — stuck with systems built by people who never spent a dayatthe bench.

That’swhy we created Albert OS, the first AI-native operating system for materials science, designed to remove every obstacle between curiosity and discovery.

We are looking for an ambitious and results-driven Senior Engagement Manager to join our Forward Deployed Scientist team, reporting to the Regional Director, Engagement & Scientific Architecture - EMEA. The role is critical to driving successful outcomes for Albert’s most strategically important customers.

If you're passionate about cutting-edge technology and thrive in a fast-paced, mission-driven environment, we want you on our team!

As a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers. You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized.

You will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources.

Program / Delivery Management

• Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully.
• Build and manage deployment schedules, tracking progress against milestones.
• Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training.
• Anticipate risks, proactively resolve issues, and elevate when necessary.
• Ensure delivery outcomes are translated into measurable customer value
• Scope projects and build Statements of Work (SOWs)

Change Management

• Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies.
• Embed best practices for change and resistance management in all customer programs.

Customer Success

• Own the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor.
• Develop and execute customer success plans aligned to business transformation outcomes.
• Drive product adoption across scientific and operational workflows.
• Lead value realization activities, including ROI measurement and business reviews.
• Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report internally on customer health status, risks and opportunities
• Understand and identify Albert services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Support renewal and expansion opportunities led by Account Executives

• 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services
• Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus.
• PMP and/or CAPM certification a plus
• Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes.
• Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders.
• Deep working knowledge of Chemistry and…