IT Operations Support Analyst

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Industrial Process:A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history),
Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen
and
Svanehøj.

Motion Technologies:A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include
Friction Technologies, KONI
and
Axtone.

Connect and Control Technologies:A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include
ITT Cannon, Enidine, Aerospace Controls
and
kSARIA.

• 1st/2nd Level Support (IT Help Desk) of all European locations of the ITT Rheinhütte Pumpen Group
• Independent acceptance, analysis and resolution of internal service requests and fault reports (1st and 2nd level support) with a focus on clients, applications and peripherals
• Escalation and handover of tickets to the internal IT teams and to the Enterprise IT of the parent company ITT

• 1st/2nd Level Support (IT Help Desk) of all European locations of the ITT Rheinhütte Pumpen Group
• Independent acceptance, analysis and resolution of internal service requests and fault reports (1st and 2nd level support) with a focus on clients, applications and peripherals
• Escalation and handover of tickets to the internal IT teams and to the Enterprise IT of the parent company ITT
• Procurement, installation, configuration, maintenance and documentation of the complete IT equipment (hardware and software)
• Inventory of the complete IT equipment
• Database maintenance and maintenance of ERP systems, Windows Active Directory and other company applications
• Maintenance and updating of all hardware and software documentation
• Assistant tasks in project management, especially project planning and tracking
• Vacation replacement of the IT system engineer
• Management of network infrastructure (switches, access points, cabling, network cabinets)

• Training as an IT specialist for system integration / studies
• Advanced network skills
• Customer-oriented, helpful, communicative, independent work