Data Lead – Customer Excellence & Commercial Data Platforms; Pharma; m​/f​/d

Data Lead – Customer Excellence & Commercial Data Platforms (Pharma) (m/f/d)

• Full-time

Transforming Life Science Consulting Worldwide.

Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.

With over 450 employees and 25 offices worldwide, our mission is to revolutionize our clients' business transformation challenges and set new industry standards through innovative solutions.

Focused on S4

HANA, Data & Cloud, and innovative technologies, Fusion Consulting brings unparalleled expertise and commitment to excellence to every project we undertake.

Grounded in our commitment to fast and intelligent decision‑making, our client‑first and open‑hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality.

We are looking for an experienced Data Lead for Customer Excellence to drive and expand Fusion’s capabilities across commercial data platforms, customer master data, and CRM ecosystems in the life sciences industry.

In this role, you will lead customer data and commercial platform initiatives, including solutions such as Veeva CRM, Veeva Network, and similar customer data management platforms, while guiding a global team of Fusion consultants delivering transformation programs.

You will work closely with commercial, data, and IT stakeholders to design scalable and compliant customer data solutions that enable better engagement with healthcare professionals and organizations across global markets.

• Lead and develop Fusion’s Customer Excellence data practice
• Define and evolve service offerings covering commercial data platforms, CRM ecosystems, and customer master data
• Build and mentor a global team of data and CRM consultants

• Lead customer data and CRM transformation programs across global life sciences organizations
• Support initiatives involving Veeva CRM, Veeva Network, customer master data management, and related commercial platforms
• Ensure solutions align with data governance, compliance and regulatory requirements
• Define target operating models for customer data and commercial platforms
• Design scalable data governance frameworks and master data lifecycle processes
• Align commercial business needs with technology platforms and data architecture
• Manage and coordinate global project teams across multiple client engagements
• Support capability development and recruitment within the Customer Excellence practice
• Coach consultants and promote best practices across delivery teams

• Contribute to client proposals, solution design and strategic pitches
• Identify opportunities to expand commercial data and customer excellence programs
• Support the growth of Fusion’s Data & Commercial Platforms portfolio

• 8–12+ years of experience in data transformation, CRM or master data management in life sciences
• Strong experience with commercial platforms such as Veeva CRM, Veeva Network or similar systems
• Solid understanding of customer master data (HCP/HCO), commercial data ecosystems and affiliate integrations
• Experience defining data governance and master data operating models
• Proven experience leading client engagements and global delivery teams
• Strong stakeholder management skills across business, IT and data organizations
• Experience working in regulated environments such as pharma, biotech or animal health
• Excellent communication skills in English; additional languages are a plus

At Fusion, you’ll join a diverse team of talented professionals from around the world, united by a passion for delivering impactful digital transformation in the life sciences industry. You’ll be part of a flat‑structured, collaborative organization where decisions are made efficiently, and your expertise directly shapes client outcomes.

You’ll work alongside experienced consultants on complex, meaningful projects that demand both precision and innovation. Our culture emphasizes continuous learning, open knowledge sharing and…