Technical ServiceNow Administrator​/Solution Consultant

Technical Service Now Administrator/Solution Consultant (all genders)

Join to apply for the Technical Service Now Administrator/Solution Consultant (all genders) role at MHP – A Porsche Company

Location:

Brunswick, Lower Saxony, Germany

• Kennziffer: J
• Einstiegsart:
  Professionals
• Einsatzort:
  Deutschlandweit & Hybrid Work
• Gesellschaft: MHP - A Porsche Company

Are you passionate about IT service management and cloud-based enterprise platforms? Do you combine strong technical know-how in Service Now with a structured and reliable approach to daily operations? Then join our team and help ensure stability, performance, and continuous improvement of our Service Now platform.

As a Technical Service Now Administrator/Solution Consultant
, you will play a key role in maintaining, developing, and optimizing our Service Now environment—ensuring a secure, stable, and efficient platform that supports our organization’s digital service delivery.

The following tasks await you:

• Platform Operations & Maintenance: stable and secure operation of the Service Now platform through regular system checks, performance monitoring, patching, and upgrades.
• Implementation & Configuration: implement and configure new Service Now modules (e.g. ITSM, CSM) and integrations with third‑party systems.
• Development & Automation: design and develop Service Now components, workflows, and automations to enhance usability and operational efficiency.
• Incident, Problem & Change Management: handle 2nd‑level support for Service Now‑related incidents and problems, perform root cause analyses, manage change requests, and support release processes.
• Collaboration & Continuous Improvement: collaborate with internal teams and external partners to align Service Now capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.

• Degree in Computer Science, Business Informatics, or a comparable field, at least 4 years of experience in Service Now administration within enterprise IT environments.
• Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on Service Now operations, ITSM processes, and platform governance. Mandatory:
  Service Now Certified System Administrator (CSA); ITIL Foundation or Service Now developing skills are a plus.
• Expertise in Service Now Administration, ITSM and CSM modules, Integration Hub, REST/SOAP APIs, CMDB, JavaScript, platform upgrades, and experience performing health checks and troubleshooting within complex enterprise environments.
• Structured, reliable, proactive work style, analytical thinking, service orientation, strong ownership, effective communication, cross‑team collaboration, and trusted partner for technical and business stakeholders.

• Start: by appointment – always at the beginning of a month
• Working hours:
  
  full‑time (40h) & 30 days of vacation
• Employment relationship:
  Unlimited
• Field:
  Operations
• Language: safe German & English
• Flexibility & willingness to travel
• Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process.

• Mid‑Senior level

• Full‑time

• Information Technology
• Business Consulting and Services