Contact Page - Customer Service Courses in Singapore

JE Educational College:
Begin or enhance your career in the Customer Service field with a LCCI Certificate Course from JE Educational College. We are an internationally-accredited career training school that offers a range of Business-related programs to both local and international students and business professionals.

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We provide Level 2 and 3 Certificate programs in Customer Services for students who are working, or intend to work, in an environment where customer service is seen as a competitive advantage. 

Level 2 Certificate in Customer Service:
The aims of this syllabus are to enable candidates to develop knowledge of the elements of good customer service, the ability to apply these elements to realistic situations, an understanding of personal behaviours that enhance service delivery, and other competence skills. 

Syllabus Topics include:
- The role of customer service
- Delivering reliable service
- Communicating directly with customers.
- Handling and solving customer problems

Level 3 Certificate in Customer Service:
This course is intended for those who are working, or intend to work, in an environment where customer service is seen as a competitive advantage.

The level requires an understanding of the complexities involved in delivering customer service in a variety of organisational structures. Syllabus Topics include:

- The developing role of customer service
- Delivering reliable service
- Communicating with internal & external customers
- Handling & solving customer problems & complaints
- Influencing improvement & effective change