Site Supervisor

Who We Are

Service Master Restore of Fraser Valley provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.

At Service Master we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:

• Can Do Attitude
• Get It Done Right
• Win as a Team

• Competitive Wages
• Excellent Health and Dental Benefit Plan
• RRSP and Profit-Sharing Program
• Career Advancement Opportunities
• Casual Dress Code
• On-Site Parking
• Employee Referral Program

The Site Supervisor is responsible for providing on‑site emergency and repair support to the responsible Project Manager consistent with determined scopes of work, margins, timelines and insurance carrier specifications. The Site Supervisor works on larger losses, directing all stakeholders to a timely completion of repairs.

• Maintain effective communication with Project Manager, sub trades and homeowners to ensure quality and timely completion of projects
• Provide regular status reports on claim progress
• Work within quotes and estimates, always confirming target margins are met
• Ensure project requirements are being fulfilled and deadlines/milestones are achieved
• Ensure adherence to Emergency Phase and Repair Phase timelines as per established Service Master standard operating procedures
• Deliver exceptional customer service to all stakeholder: i.e Adjusters, Property Managers, Homeowners & Insurance Representatives
• Ensure site photos are uploaded throughout the claim process
• Ensure compliance with all site safety protocols
• Provide on‑call support as required

• 5 years experience in the Restoration (Large Loss) or Construction industry preferred
• Water Remediation Technician (WRT) certification is an asset
• Fire and Smoke Restoration Technician (FSRT) certification is an asset
• Detailed understanding of the reconstruction process
• Knowledge of building codes regulating construction trade
• Strong interpersonal and communication skills, both written and oral
• Excellent leadership and site management skills
• Skilled at managing multiple projects, opportunity analysis and decision making
• Professional in dealing with customers