Customer Care & Logistics Coordinator

Overview

The Customer Care and Logistics Coordinator at Amrize, located in Abbotsford, BC, is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to Amrize safety policies and procedures. This role serves as the first point of contact for customers based at the Abbotsford RMX location. The work environment is fast-paced and requires the ability to juggle changing priorities and customer needs.

A strong team-centric attitude, exceptional customer service, a solutions-based mindset, and the ability to multitask are essential.

• Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.
• Review and validate customer orders for accuracy, flagging any special conditions or requirements.
• Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
• Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries.
• Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.
• Proactively notify customers of delays or disruptions, ensuring expectations are managed and next steps communicated.
• Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders.
• Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents.
• Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety.

• Education:
  
  High School Diploma or equivalent required
• Required
  
  Work Experience:
  
  Experience in the construction industry and/or logistical experience is an asset. Experience in a fast-paced call centre with multiple demands and metrics is an asset.
• Required Technical
  
  Skills:
  
  Competency with all Microsoft Office and general native PC programs
• Additional Requirements
• Reliable transportation (office location not ideally suited for public transit)
• Open to a flexible working schedule (e.g., Saturdays on a rotation basis)
• Strong interpersonal phone/email communication and a courteous attitude; ability to explain issues clearly to customers
• Ability to multitask in a fast-paced environment
• Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations
• Strong time management skills and team player attitude
• Knowledge of local market geography and addresses
• A positive and helpful attitude
• Familiarity with construction and concrete products, and industry terms is desired
• Adherence to safety protocols and proper use of Amrize PPE; respirator requirements may apply (must be clean shaven where the respirator seal meets the face)

• Hourly Wage: $25.00
• Flexible Health & Dental benefits coverage for you and your dependents
• A generous Pension Plan
• Access to RRSP and TFSA programs
• EFAP and mental health support
• Service recognition awards and employee perks
• Learning platforms and career growth opportunities
• Support for new parents beyond statutory benefits
• An inclusive, collaborative, and safe work environment
• Company-provided PPE where applicable

Entry level

Full-time

Other

Wholesale Building Materials, Mining, and Construction