Delivery Manager

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FuzeHR is now hiring a Delivery Manager based in Abbotsford, BC! The Delivery Manager will lead the charge in delivering exceptional installation and service experience for a broad range of commercial & institutional clientele. This is your opportunity to make a real impact on customer success, operational excellence, and overall company performance.

As Delivery Manager, you’ll be the backbone of our client’s operations—ensuring every project and service call runs smoothly, meets quality standards, and exceeds client expectations. You’ll lead skilled teams, enforce best practices, and champion continuous improvement across installation and service delivery.

What are the Perks??

• Competitive compensation and comprehensive benefits – targeting $150,000!
• Best company culture around, you will LOVE your company and the people you work with!
• RRSP matching and paid sick leave
• Career growth opportunities and continuous learning
• Tools, resources, and a supportive team culture
• Paid holiday office closures and team-building events
• Bonus eligibility after 1 year

What are the Responsibilities?

• Inspire and coach installation and service teams to deliver top-tier results.
• Foster collaboration between Project Leads, Site Supervisors, and Technicians for seamless execution.
• Drive accountability and engagement through regular performance conversations.
• Oversee scheduling, dispatch, and workload balancing across multiple sites.
• Maintain visibility on active projects and service tickets to ensure deadlines and SLAs are met.
• Partner with project and field leaders to guarantee on-time, on-budget delivery.
• Act as the go-to escalation point for service and installation issues.
• Ensure proactive, transparent communication with clients throughout every phase.
• Monitor satisfaction metrics and implement improvements to elevate client experience.
• Enforce SOP compliance and safety standards across all operations.
• Lead post-project reviews to identify lessons learned and drive process enhancements.
• Recommend workflow automation and documentation improvements for efficiency.

What are the Requirements?

• 5+ years in installation/service management within AV, construction, or similar technical services.
• Proven ability to lead cross-functional technical teams.
• Strong understanding of systems integration, commissioning, and service operations.
• Certifications like AVIXA CTS, PMP, or ITIL are a plus.
• Excellent communication and organizational skills.
• Experience with ERP/CRM and ticketing systems.
• Must live within driving distance of either Abbotsford, BC or Calgary, AB – Abbotsford ideal!

If you’re a results-driven leader passionate about quality and customer success, we want to hear from you! Apply today!

Mid-Senior level

Full-time

Management, Project Management, and Customer Service

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