Service Specialist, Engineering

Job  : 40830
Location : Aberdeen, Aberdeenshire, UK

• Accountable for safely executing service operations at expert level including trials in line with given standards and defined scope
• Execute defined service tasks self-responsibly while adhering to given work instructions. Support to create and improve work instructions.
• Document and report defined scope of work conduct (KPI performance) reviews with customers. Create and communicate performance reports and recommendations to customers.
• Troubleshoot service situations and handle objections professionally
• Achieve customer satisfaction and ensure all business and service activities meet / exceed customer KPIs.
• Capture & share customer insights and opportunities for new projects to support organic growth
• Extend customer relationships at all technical and operational levels.
• Compliance & Safety: ensure adherence to given standards promote a safety culture ensure implementation of competency framework and on-time execution of required trainings.
• Onboard and train Technical Field Service team

• Bachelor or Masters Degree in Chemicals or Chemical / Petroleum Engineering
• Optional with proven experience:
  Chemical Technician or Oil and Gas Technician.
• 5-10 years of experience in the oil and gas field and / or laboratory.
• Communication skills: communicate effectively with team and various customer stakeholders
• Problem‑solving skills and handling of objections
• Inspiring customer confidence delivering results and meeting customer expectations

• Employee Assistance Program
• Private Medical Insurance
• Long Service Awards
• Pension Plan
• Employee Referral Program
• Parental Leave
• Buy Sell Holiday Policy

Emilia Pietrzak‑Kosiewicz
Talent Acquisition Partner
Telephone: mobile 48
E-mail

Clariant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, protected veteran status, disability, or any other status protected by law.