E-Commerce Manager

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include:
Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

As we launch our E-Commerce channel, we are looking for a passionate and experienced Manager, with branch and/or customer service experience to join and build the team. The team will deliver exceptional support and ensure a seamless experience for our online customers. If you are passionate about customer experience and excited about being part of something new then this role may be of interest to you.

The E-Commerce Manager will be based at our Head Office in Dyce on a full time basis over 5 days between Monday and Friday. The role on offer focuses on providing excellent patient care. Previous experience working in an optical environment is essential.

The typical duties for this role are:

• Taking full responsibility for the day to day running of our online orders including order management, quality assurance and customer support.
• Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses.
• Resolving queries with a desire to build and maintain good customer relationships.
• Applying knowledge of prescriptions and lens options to accurately check and verify orders before dispatch.
• Working in cooperation with Head Office Departments to ensure that professional & clinical standards are maintained at all times.
• Being a point of contact for customers, leading by example at all times.
• Administration and maintenance of patient records and databases.
• Processing deliveries and collections of stock.
• Preparing and packaging customer orders with care and attention, ensuring they are dispatched to the highest standard.

Duncan and Todd offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. In return we offer competitive pay and benefits and a supportive environment in which to develop your Management skills and knowledge.

• Be part of a fast-paced and innovative team.
• Work on exciting projects and contribute to our growth.
• Enjoy a competitive salary and benefits package including;

As a company, the D&T Group offer:

• 34 days annual leave (FTE) inclusive of public holidays
• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends
• Access to high street discounts and other benefits through the Company employee benefits portal
• The opportunity to work for a company that cares