Service Desk Analyst L2 - ITIL Expertise Onsite

A leading IT services firm seeks a Service Desk Analyst L2 in Aberdeen, UK. This role is focused on managing incident processes, troubleshooting issues, and supporting end users effectively. The ideal candidate has at least 3 years of service desk experience and holds ITIL certification. Responsibilities include keeping service performance up to standard, resolving escalated issues, and managing O365 administration, all while providing excellent support and collaboration with team members.
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