Technical Product Lead: GDS & ERP

The purpose of the Technical Product Lead – GDS & ERP is to continually enhance our agency workflows and drive efficiencies through greater use of automated processes, streamlined workflow scripting or adoption of mid-back-office ERP features.

In this multi-national role you will be the product manager and agency administrator for our Amadeus reservation system and productivity suite along with our mid-back office invoicing system, Unit4 Central Command ERP. Product management of our proprietary Consort agent desktop would also sit under your remit.

The role also offers the opportunity for Hybrid working, dependent on commercial demands.

Application for this position will be accepted until Friday 23rd May, 2025

As a service provider to the dynamic and vast energy and shipping sectors for over 30 years – and part of one of the largest family-owned companies in Sweden – Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions.

Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees.

We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles.

We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care.

Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.

Join us on the journey.

Product Manager:
Amadeus GDS & Productivity Suite

• Lead administrator for agency offline booking workflows
• Managing PCC/OID settings for consistent workflows in all markets
• Managing multi-national users though Amadeus LSS / LSM
• Supporting GDS booking scripts/smart-flows for online customers and NDC flows
• Working with online automation systems such as Compleat or IQCX
• Rolling out new product enhancements across the business

Product Manager:
Unit4 Central Command mid/back-office & ERP

• Own the product development roadmap for features and enhancements
• Be knowledge specialist for all associated Unit4 integrations and workflows
• Managing projects to bring in new workflows and ERP productivity enhancements
• Provide 2nd level internal user support for system
• Ensuring booking data is invoicing in a timely and accurately manner
• Reducing manual transactional errors through continuous improvement
• Sun setting legacy system features to aid productivity

Product Manager:
Consort (Clyde Travel proprietary desktop):

• Working with Clyde SMT to shape product roadmap for Consort
• Technology team product lead for this customer facing core system
• Work with developers to resolve bugs and test frequent sprint releases
• Become knowledge specialist for our Compas crewing to Consort API integration

Supporting Responsibilities:

• Provide 2nd level support for customers and colleagues on core Clyde Travel systems
• Diagnose and troubleshoot problems with all travel booking platforms
• Collaborating to onboard new external customers onto Clyde technology systems
• Setting up new internal users across all Clyde agent booking systems
• Collaborating with other departments to drive efficiencies across the business
• Reducing system errors through proactive monitoring and system checks
• Managing technical supplier failure/disruption or notifications
• Providing internal or external training for systems you product manage
• Documenting processes and creating consistency in workflows

• Exceptional experience using Amadeus GDS and Productivity Suite
• A deep knowledge of travel invoicing software, processes, and system…