Field Service Engineer

Mobile Heavy Plant Engineer - Aberdeen

A vacancy has arisen based in Aberdeen for a Field Service Engineer.

• Carry out servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
• Diagnose specific fault issues and action appropriately.
• Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
• Ensure all service information is read, understood and filed.
• Correctly file all service manuals and that they are consistently updated.
• Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
• Escalates the appropriate action in relation to broken or damaged company equipment.
• Develops an effective working relationship with the support team at the depot and can support others where required.
• Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
• Develops outstanding rapport and relationships with all customers.
• Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
• Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent.
• Able to demonstrate previous experience in a similar role and / or industry.
• Good communicator at all levels with a flexible approach to work.
• Computer literate and able to demonstrate uses of IT relevant to role.
• Able to demonstrate ability to work effectively in a pressurised environment.

• The opportunity to work with the industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.