Service Delivery Coordinator – Drill Bits Services

Service Delivery Coordinator – Drill Bits Services

Join to apply for the Service Delivery Coordinator – Drill Bits Services role at Baker Hughes.

Do you love collaborating with teams to solve complex problems? Do you enjoy leading a team that provides a high-quality service for our customers?

Our Drill Bits Team provides industry‑leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain reduce operating costs and improve productivity.

As a Service Delivery Coordinator – Drill Bits Services, you will ensure Baker Hughes maximizes its short and long‑term revenue and profit opportunities, and guarantees flawless execution, on‑time delivery and contract adherence. You will coordinate job activities to align with customer expectations and contract terms and conditions.

• Applying Health, Safety and Environment standards and procedures in all situations to ensure compliance is maintained
• Conducting all activities in line with our non‑negotiables, applicable processes and cultural pillars
• Planning, coordinating and monitoring all job activities for our business in the UK, Germany and other European countries
• Handling the scheduling and dispatching of resources in line with job requirements to provide effective support
• Managing client relationships through being the primary contact for job preparation, execution and close‑out
• Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of client objectives
• Driving sales through bits and BHA optimizations
• Maintaining complete and current knowledge of the product status including future use and needs of the customer
• Managing the activities of supporting organizations to ensure that technical and business problems are resolved
• Being self‑independent and collaborating with international teams to gather the equipment needed

• Have a bachelor’s degree or high school diploma with relevant experience
• Deep knowledge and understanding of rig operations
• Drill bits technical knowledge and optimization through analytical analysis
• Proven experience in drill bits
• Track record of operation performance success through optimization
• Presence in customer daily drilling meetings
• Effective communication, interpersonal and leadership skills with the ability to influence others and lead teams
• Ability to manage multiple projects and deadlines
• Successful at building relationships and collaborating to resolve problems
• Knowledge of the drill‑bits industry, its competitors, products, markets, key players and customers in the area is a plus

• Working flexible hours – flex the times you work to fit everything in and when you are most productive

• Contemporary work‑life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programmes
• Tailored financial programmes
• Additional elected or voluntary benefits

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Entry level

• Full‑time

• Other

Location:

Kingswells, Scotland, United Kingdom.