More jobs:
Service Delivery Manager
Job in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10 1FX, Scotland, UK
Listed on 2026-01-02
Listing for:
Elevation Recruitment Group
Full Time
position Listed on 2026-01-02
Job specializations:
-
Management
IT Project Manager, Program / Project Manager
Job Description & How to Apply Below
Service Delivery Manager
Aberdeen
£50,000 - £55,000
Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.
This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24 / 7.
Key Responsibilities :- Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
- Develop and maintain customer support policies and procedures
- Ensure that the necessary cover and working arrangements are available to customer requirements for 24 / 7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
- Report on service level performance and identify areas for improvement
- Manage and maintain the call handling and ticketing processes
- Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are met
- Continuously improve project delivery processes to increase efficiency and customer satisfaction, identifying opportunities for additional work, variations, and ways to improve on delivery margins
- Proven experience as a Service Delivery Manager or in a similar role
- Strong understanding of IT service management frameworks
- Experience and good knowledge of Aveva PI
- Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager
- Previous experience working within Systems Integration
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×