Customer Support

Position: OH Customer Services Specialist

Location:

Abingdon

Reports to:

Occupational Health Customer Services Supervisor

Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This pattner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.

Key Responsibilities

• Respond to customer queries by phone and email, providing clear and professional support

• Manage bookings for Occupational Health services and guide customers through the process

• Set up and maintain clinic schedules and ensure appointments are accurate

• Work with third-party providers to ensure clinics run smoothly

• Communicate with internal teams, such as Clinical and Laboratory, to resolve queries

• Follow standard procedures, prioritise tasks, and meet SLAs and KPIs

• Carry out general administrative duties

• Support team and business goals as needed

Experience & Skills

• Good written and verbal communication

• Previous customer service experience (desirable)

• Confident using Word, Excel, Outlook;
Salesforce experience is a plus

• Strong problem-solving and prioritisation skills

• Customer-focused with attention to quality and detail

Competencies

• Customer Obsessed – Deliver excellent service consistently

• Pioneering – Support continuous improvement

• Achieving – Meet performance targets

• Caring – Work supportively with both customers and colleagues

• Enduring – Help maintain long-term service quality