Customer Success Engineer - Associate

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future‑proof software? Preservica is a leading digital preservation vendor with award‑winning solutions used by businesses, archives, libraries, museums and government organisations around the world. We are looking for a Technical Success / Integration Engineer to join our professional services team and help new customers integrate their legacy data into Preservica’s Active Digital Preservation solution.

• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Develop and maintain scripts (Python, Power Shell, or similar) to automate customer workflows.
• Work with APIs to support integrations.
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

• 5 years of professional experience in a technical support, customer success, or IT role.
• Working knowledge of Python or another scripting language.
• Familiarity with APIs, XML, JSON, or other structured data formats.
• Understanding of metadata standards or digital archiving concepts (preferred but not required).
• Strong analytical and troubleshooting skills.
• Excellent communication skills and a customer‑first mindset.
• Ability to work independently and as part of a team.
• Background in technical support or customer success within a records management or SaaS service environment.
• Experience with real‑life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs.
• Sound customer‑centric skills and a positive can‑do attitude.

We invest in our people and provide competitive salary and benefits, tangible career development opportunities, and dedicated training time to support professional growth.