First Line Support

Base pay range

📍
Abingdon (4 days on site, 1 day at home)

My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end‑user technologies across the business. If you enjoy problem‑solving, working with customers, and making a real impact, this could be the perfect next step for you.

• Supporting on‑premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP).
• Maintaining and troubleshooting end‑user devices: laptops, mobile devices, printers, and meeting room equipment.
• Assisting with backup and disaster recovery solutions using Veeam.
• Ensuring accurate, detailed documentation of systems and support tickets.
• Applying security best practices across on‑premise systems.
• Managing and escalating tickets as needed, keeping users informed throughout the process.

• Curious, proactive, and eager to take on challenges.
• Collaborative and respectful of diverse perspectives.
• Confident in making decisions and taking ownership.
• Accountable, reliable, and motivated by delivering excellent service.
• Inclusive and professional in every interaction.

• 1+ year working in on‑premise infrastructure environments.
• Basic knowledge of Windows Server, AD, DNS, and DHCP.
• Strong troubleshooting ability and customer‑facing communication skills.
• Comfortable working in a fast‑paced environment and able to travel when required.

A supportive and flexible environment where you can grow your career long‑term. Benefits include:

• Competitive pension scheme and life assurance
• Company bonus and share scheme
• 25 days’ annual leave + bank holidays
• Extended parental leave
• Continuous professional development opportunities
• Opportunities for progression within the business and wider group

Associate

Full‑time

Staffing and Recruiting, Manufacturing, and Software Development