Registration Manager

This position is with Khalifa University in partnership with a leading government entity. The Registration Manager is responsible for leading and governing student enrollment and academic records management across Academic Partners (APs), ensuring that registration processes, calendars, and records are consistent with ZMUAOM, compliant with institutional policies, and supported by accurate, centralized data for decision-making and external reporting.

• Contribute to the development of the Department's strategy, as well as annual business plans.
• Contribute to the development of the Department's policies and procedures, in line with the overall business objectives of the University, ensuring they promote leading practices and excellence.
• Contribute to the development and management of the Department’s budgets and report back on a timely basis to ensure that divergences are addressed promptly.
• Define, implement and maintain institutional registration and enrollment standards aligned with ZMUAOM and approved academic policies.
• Develop and document registrar policies, procedures, and controls across all APs.
• Monitor AP compliance with academic calendar milestones (e.g.registration, add/drop timelines, withdrawals, examinations, graduation timelines, etc.).
• Review AP enrollment practices to ensure consistency, fairness, transparency and policy compliance.
• Provide guidance and clarification to AP registrars on registration rules and processes.
• Maintain centralized, authoritative academic records and transcripts for all APs.
• Ensure integrity, accuracy, and completeness of enrollment, progression, and graduation data in central systems.
• Oversee data validation, reconciliation, and periodic audits of AP student information and reported data statistics.
• Safeguard confidentiality and security of student records in line with institutional and regulatory requirements.
• Lead regular registrar coordination meetings to align policies, timelines, and resolve operational issues.
• Escalate discrepancies in academic records or enrollment status to relevant academic and governance bodies and track resolution.
• Provide registrar-related data and analysis for institutional reporting, planning, and accreditation, and recommend continuous improvements to systems and workflows.
• Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed.
• Demonstrate a strong commitment and practice to maintaining a safe and healthy work environment
• Perform any other tasks assigned by the Line Manager.
• Provide coaching, guidance and mentoring as required to enhance the internal capabilities of the team and ensure the achievement of established objectives and plans.
• Recommend appropriate training courses as per the pre-determined training needs, evaluate their effectiveness, and monitor their results.
• Carry out performance appraisals for subordinates according to planned schedules and recommend necessary actions as per the applied practices.
• Conduct periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly.
• Follow-up on employees' administrative affairs such as vacations, leaves and other administrative and related affairs.

• Bachelor’s degree in Education Administration, Management Information Systems, Information Technology, Computer Science or related field. Master’s degree preferred.
• Adaptability, proactivity, willingness to take on additional responsibilities; skilled in relationship building and teamwork.