Facilities & Access Desk Analyst

Abu Dhabi, United Arab Emirates | Posted on 08/08/2026

The actual job title of the role is Service Desk Analyst opportunity with a prominent investment organization based in Abu Dhabi. Black Pearl is exclusively handling the recruitment process for this position.

Please note that this is a Corporate Services/Facilities Service Desk role—not an IT technical support position.

Key responsibilities include:

• Managing internalworkplace service requests and work orders.
• Assigning requests to facilities, security, hospitality and other support teams.
• Monitoring requests and ensuring completion within agreed SLAs and KPIs.
• Managing employee and contractor building access.
• Issuing and updatingemployee and contractor .
• Preparingaccess-control, attendance and operational reports.
• Processingtime-and-attendance adjustments when authorized.
• Issuing, collecting and monitoring secure access tokens.
• Handling internal callsand responding professionally to employee inquiries.
• Prioritizing urgentrequests and escalating emergencies appropriately.
• Conducting occasionalinspections of restricted areas.
• Providing general administrative support to Corporate Services.

To be considered for this role, you need to meet the following criteria:

The ideal candidate should have experience in facilities management, corporate services, access-control administration, FM helpdeskoperations, workplace services or a similar environment. Experience using CAFM,service desk or work-order management systems would be advantageous.

Strong Excel, reporting, customer service and coordination skills are important. The candidate must also be highly accurate, professional and discreet when handling security-related and confidential information.

• Excellentcommand of English; fluency in Arabic language is a plus
• Experienced in using Service Now system
• Haveworked in similar function
• Willing to work in Abu Dhabi (onsite)
• Willing to work even on weekend (work schedule will be6 days in a week and off day may change from time to time