Receptionist - UAE National; Head Office

Position: Receptionist - UAE National (Head Office)

Receptionist - UAE National (Head Office) Job Snapshot
- Role:
Receptionist - UAE National

- Employer:

Aldar Education

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Education Management
- Function:
Front Desk-Reception

- Experience:

Minimum 3 years in a customer-focused role
- Job Type: Full Time
- Work Arrangement:
On-site

Job Details

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: Education Management
• Function:
  Front Desk-Reception
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality: UAE National
• Job Type: Full Time
• Work Arrangement:
  On-site

Main Responsibilities

• Reception and Visitor Services
• Welcome visitors to Aldar Education headquarters in a courteous, friendly, and professional manner.
• Provide high-quality customer service and create a positive first impression.
• Act as the primary contact for visitors, callers, and general enquiries.
• Maintain a professional and welcoming reception environment.
• Manage the lobby and first-floor reception areas.
• Coordinate visitor arrivals and departures efficiently.
• Maintain accurate visitor logs and related records.
• Work with security personnel to support visitor registration and access procedures.
• Provide accurate information about Aldar Education services, policies, and procedures.
• Maintain reception areas in a clean, tidy, and organized condition.
• Ensure reception supplies, forms, brochures, and other materials are available when required.

Telephone and Email Communication

• Answer incoming telephone calls according to Aldar Education 's established telephone protocols.
• Direct calls and enquiries to the appropriate departments or employees.
• Respond professionally to routine telephone and email enquiries.
• Provide accurate information through approved communication channels.
• Handle inbound and outbound calls when required.
• Record admissions enquiries in the relevant systems.
• Use established referral procedures to direct enquiries appropriately.
• Maintain effective communication with internal teams and external stakeholders.

Administrative and Executive Support

• Provide general clerical and administrative assistance to headquarters departments.
• Complete photocopying, filing, faxing, and routine correspondence tasks.
• Support the Executive Director of Operations with administrative activities.
• Assist with data collection and preparation of reports.
• Provide calendar management and scheduling support.
• Sort and distribute incoming mail.
• Coordinate outgoing correspondence.
• Attend relevant meetings and operational briefings.
• Support management and the Operations team with assigned administrative tasks.
• Maintain accurate records and complete work within required deadlines.

Meeting Room and Office Coordination

• Manage meeting room bookings and related reservation systems.
• Coordinate meeting schedules and room availability.
• Communicate daily schedules and meeting forecasts to the HQ Operations team by email.
• Support arrangements for internal meetings and visiting stakeholders.
• Maintain organized information relating to meeting schedules and office activities.
• Coordinate reception arrangements during busy periods and special events.

General Office Operations

• Support the implementation of headquarters operational policies, systems, and procedures.
• Maintain accurate records of external visitors and office activities.
• Assist with compiling information for monthly, quarterly, and annual reports.
• Provide relevant data to the HQ Operations Manager when requested.
• Identify maintenance, housekeeping, or cleaning concerns and elevate them appropriately.
• Recommend improvements to reception and office service arrangements.
• Participate in management meetings when required and provide relevant operational information.
• Assist with additional reasonable tasks assigned by the Operations team.
• Support office events and peak operational periods, including occasional evening or weekend requirements.

Finance and Procurement Administration

• Support administrative activities relating to procurement and financial processes.
• Follow Aldar Education 's Delegation of Authority procedures.
• Coordinate with the line manager to complete required procurement and financial documentation.
• Ensure relevant administrative requests follow established approval processes.

Stakeholder Relationships and Compliance

• Maintain positive professional relationships with employees, visitors, and external stakeholders.
• Represent Aldar Education 's core values through courteous and professional service.
• Work collaboratively with headquarters departments and operational colleagues.
• Follow…