Technical Support Engineer - Electric and Hybrid Vehicles

Technical Support Engineer
- Electric and Hybrid Vehicles Job Snapshot
- Role:
Technical Support Engineer
- Electric and Hybrid Vehicles

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Automotive
- Function:
Vehicle Repair and Maintenance

- Experience:

Minimum 6 years in automotive service and repair, including at least 3 years as a Master Technician
- Job Type: Full Time
- Work Arrangement:
On-site Position Overview Al-Futtaim Group is building a talent pool for future Technical Support Engineer opportunities in Abu Dhabi, United Arab Emirates. The role focuses on advanced technical diagnosis, troubleshooting, and repair support for electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs). As a Technical Support Engineer, you will support automotive service locations in resolving complex electrical, electronic, and vehicle performance concerns.

Working with technical managers, service technicians, and other stakeholders, you will provide remote diagnostic assistance and conduct field visits when hands-on support is required. The position requires extensive automotive repair experience, strong knowledge of modern vehicle technologies, and the ability to guide technicians toward accurate, effective repairs while maintaining Al-Futtaim 's customer service and quality standards.

Job Details

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: Automotive
• Function:
  Vehicle Repair and Maintenance
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

What You Will Do Technical Diagnosis and Troubleshooting

• Provide advanced diagnostic support for complex mechanical, electrical, and electronic concerns affecting electric and plug-in hybrid vehicles.
• Investigate reported technical problems, validate diagnostic findings, and recommend appropriate repair solutions.
• Support service technicians in identifying faults involving modern automotive electronics, onboard diagnostic systems, and electric vehicle powertrain components.
• Deliver remote technical assistance to service locations to improve diagnostic accuracy and repair effectiveness.
• Conduct field visits when direct technical investigation or hands-on troubleshooting is necessary.
• Apply modern diagnostic procedures, technical knowledge, and repair methods to support the resolution of challenging vehicle concerns.

Technical Case Management and Reporting

• Monitor technical cases from initial investigation through to appropriate resolution.
• Prepare detailed technical reports documenting diagnostic findings, repair recommendations, and quality-related observations.
• Escalate unresolved, recurring, or critical technical concerns to the relevant technical managers and stakeholders.
• Analyse failed vehicle components and coordinate their submission for further technical investigation when required.
• Maintain accurate technical documentation to support case tracking, repair quality, and communication between service teams.
• Coordinate with relevant stakeholders to ensure technical issues receive appropriate follow-up and attention.

Technician Support and Repair Quality

• Provide on-the-job technical coaching to technicians to strengthen diagnostic capabilities and repair performance.
• Support the implementation of Fix It Right practices by encouraging accurate diagnosis and effective repair procedures.
• Assist service teams in applying updated diagnostic techniques and modern automotive repair methods.
• Ensure relevant technical literature, service bulletins, software-update equipment, and special tools are available to support repair activities.
• Share technical knowledge and practical guidance to help technicians address complex vehicle systems and emerging automotive technologies.
• Promote consistent repair quality and a customer-focused approach across supported service locations.

Required Qualifications and Experience

• Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Extensive specialised training in electric vehicle technology may also be considered.
• IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
• Minimum 6 years of professional experience in automotive service and repair.
• At least 3 years of experience working as a Master Technician within dealer service operations or an equivalent automotive service environment.
• Demonstrated experience in advanced vehicle diagnostics, technical troubleshooting, and repair support.
• Strong practical…