Customer Service Advisor - Arabic speaker

Job Title

Customer Service Advisor – Arabic speaker (Abu Dhabi)

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

• Receive inbound calls while maintaining standards for number of calls, pick‑up time, duration, and call quality.
• Answer enquiries efficiently and politely with correct information, redirecting as appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer solutions.
• Continuously learn to stay up‑to‑date with changes to products, services, and procedures.
• Participate in outbound calling programs and other projects as required.
• Handle projects and tasks as requested by management.
• Perform customer transactions accurately and efficiently.

• Minimum 1 year call/contact center experience within banking, financial, insurance, or healthcare sector, preferably telephonic.
• Bilingual fluent English (B2+) and Arabic speaker.
• Good communication and interpersonal skills.
• Competent PC use, must be good at MS Excel formulas.
• Graduate preferred; combination of education and experience may substitute for bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette; loves speaking over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high‑production environment.
• Results‑driven, enthusiastic, attention to detail and dependable; eager to learn the trade.
• Open to work – 8 hours a day, any 5 days a week in rotational shifts, ready to adapt for internal roles over time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal‑opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

ARE Abu Dhabi – Building Khaleej Area

Arabic (fluent) and English (B2+)

Full time