Freight Forwarding - Customer Service Representative

Freight Forwarding - Customer Service Representative - GAC Group

Join GAC Group as a Freight Forwarding Customer Service Representative.

• Attend inquiries and submit suitable quotes to customers within requested time frames; if unavailable, offer a reasonable explanation with a possible response time.
• Follow up on quotations, send nominations to partners, track nominations, and provide regular status updates to customers on pending shipments. Keep the account manager informed.
• Update partner lists, current rates, and services.
• Issue all job‑related requirements such as quotations, status updates, routing orders, and scheduling appointments/visits with customers through the GACFREIGHT software.
• Ensure timely closure of jobs by uploading vendor invoices, customer invoices, and dispatching invoices to clients regardless of the services offered.
• Maintain telephone and e‑mail etiquette, adhere to GAC ethics, dress codes, attendance reporting, and language requirements as per company procedures.

• Graduate with a management‑related degree.
• Minimum of 3 years’ experience in customer service and telesales or related functions.
• Attention to detail, strong organizational skills, quick learning ability, and multitasking capability.
• Ability to thrive in a fast‑paced, entrepreneurial environment.
• Ability to make decisions quickly using sound business judgment.
• Proficiency and comfort with computer/internet (web/email).

Mid‑Senior Level

Full‑time

Management and Manufacturing

Transportation, Logistics, Supply Chain, and Storage

Referrals increase your chances of interviewing at GAC Group by 2x.

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