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Officer- Customer Service
Job Description & How to Apply Below
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- Customer Service role at First Abu Dhabi Bank (FAB)
Join to apply for the Officer
- Customer Service role at First Abu Dhabi Bank (FAB).
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking:
Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls and carryout online demonstrations and assist with mobile app demo and customer download - NPS:
Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints - Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainings
Agree on personal sales targets with the retails sales manager and the branch manager.
Key Performance Indicators- Adherence to policies, processes, and procedures both internally and externally
- Work closely with the ABM to achieve agreed on sales targets
- Development of new sources of business.
- High School graduated
- 2 years’ relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
- Not Applicable
- Full-time
- Other
- Banking
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