Customer Success Manager
Job in
Abu Dhabi, UAE/Dubai
Listed on 2025-12-02
Listing for:
Manpower Group Middle East
Full Time
position Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Role Overview
We are looking for a
Customer Success Manager
with at least3 years of experience in IT
, focusing on sales management, account management, and customer retention. The CSM will ensure customer satisfaction, adoption, and expansion of our cybersecurity solutions.
- Manage customer relationships to ensure long-term satisfaction and retention.
- Serve as the main point of contact for accounts post-sales.
- Drive adoption, onboarding, and usage of products and services.
- Identify upsell and cross-sell opportunities and collaborate with the sales team.
- Provide regular account reviews, reporting, and customer health analysis.
- Ensure timely resolution of customer issues and elevate when needed.
- Minimum3 years of experience
in IT customer success, sales management, or account management. - Strong relationship-building and communication skills.
- Proven experience in upselling and account growth.
- Ability to handle multiple clients and manage expectations effectively.
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