Receptionist | Groomy Pet

We are looking for an enthusiastic receptionist to join this newly established practice in Abu Dhabi. The successful candidate will be in charge of receiving, organizing and centralizing all the activities related to (1) veterinary nursing within the clinic area and the main helping hand of the veterinary team (2) Daycare (3) Grooming and (4) Retail. We will offer several services, all under the umbrella of the clinic.

• Provide top-notch customer service, being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients. Schedule appointments and schedule procedures.
• Check-in clients. Monitor client flow from check-in to discharge.
• Monitor schedule and flow. Client call backs.
• Managing record requests between other hospitals and specialty practices.
• Fill prescriptions. Discharge patients.

Groomy is a leading and revolutionizing pet grooming facility with a focus on natural products and personalized care for each pet. Our comprehensive services include haircuts, deshedding, paw pad shaves, sanitary trims, eye and ear cleaning, and precise nail trimming.

Committed to providing a calm and stress-free atmosphere, Groomy ensures pets have a positive grooming experience.

Groomy is dedicated to creating a nurturing experience that helps pets look and feel their best!

• Arabic and English language proficiency
• Microsoft office proficiency

• Customer service and client communication
• Phone handling and appointment scheduling
• Basic computer and administrative skills
• Organization and multitasking abilities

• Previous experience in a front-desk or customer-facing role
• Ability to maintain a professional and welcoming demeanor
• Comfortable using scheduling software or CRM systems
• Reliable, punctual, and able to manage a fast-paced environment