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Job Description & How to Apply Below
Job Role
As a Collections Officer, your key objective will be to follow up on allocated delinquent accounts and ensure their resolution within the assigned target timeframe through continuous customer interaction, negotiation, and adherence to our collections policy and procedures.
- Detailed review of case files based on long-term customer relationships to facilitate effective communication.
- Comprehensive analysis of RM history, including past interactions, legal actions, and current status, prior to customer calls.
- Review of BSA and TCR for rental products to ensure accurate account information.
- Compliance with Customer Protection Regulations (CPR) during customer interactions to understand reasons for delinquency.
- Meeting monthly targets based on efficiency and productivity parameters.
- Documentation of detailed information about overdue customers for future reference and collection process management.
- Ensuring all collection activities are conducted in accordance with the bank's code of conduct and reputation guidelines.
- Identifying high-risk cases and escalating them to managers for prompt action.
- Evaluating viable options with customers to prevent further delinquency.
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