Customer Service Officer

Customer Service Officer (UAE)

Handle customer inquiries, promote services, maintain records, resolve complaints. Requires Arabic and English fluency, strong communication, and customer service experience.

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance—maintain compliance with operational standards.
• Manage end-to-end customer communication processes to ensure high service standards.
• Act as a key liaison between Relationship Managers, branches, and clients.
• Provide feedback on customer issues, assist in onboarding, and meet performance metrics.
• Facilitate visa application processes, handle customer queries, and ensure data accuracy.
• Provide exceptional food and beverage service, assist guests with transactions, and maintain cleanliness.
• Process customer transactions, engage professionally, maintain checkout area, and handle cash securely.
• Female candidates preferred with strong quotation preparation, Excel skills, and excellent communication to handle inquiries and coordinate with teams.
• Seeking native Arabic speaker for customer service role—resolve complaints and ensure satisfaction with strong communication and problem‑solving skills.
• Manage flight bookings and customer support using Amadeus and CRM systems.
• Monitor station operations—deliver customer service, provide information, and assist passengers.
• Handle inbound and outbound calls, resolve customer complaints, maintain records, and assist with upselling.
• Prepare competitive quotations, manage requests, and maintain databases—requires Bachelor’s degree and strong communication skills.
• Assist customers with orders, provide excellent service, and handle inquiries in Arabic and English.
• Provide exceptional customer service by guiding clients and ensuring seamless connections.
• Manage technical issues for customers through various channels, provide advanced support, and maintain documentation.
• Resolve queries, perform contract administration, and ensure compliance with standards.

• 0 – 2 Years Experience (Fula Trading LLC)
• 0 – 5 Years Experience (VFS Global)
• 0 – 6 Years Experience (VFS Global – UAE National Only)
• Bachelor’s degree required for certain roles.

• Dubai – United Arab Emirates (UAE)
• Abu Dhabi – United Arab Emirates (UAE)
• Sharjah – United Arab Emirates (UAE)

Imtiaz Real Estate Investment & Development LLC, NMC ASSETCO LIMITED, Reportage Real Estate, Sharaf Investment L.L.C, Teleperformance Global Services FZ-LLC.