Customer Service Supervisor
Listed on 2026-09-10
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Event Management & Planning
Responsibilities
Supervise and monitor daily customer service activities calls Whats App email Ensure timely professional and personalized responses
Handle escalated complaints and sensitive client matters
Coordinate between customer service operations and delivery teams
Oversee billing proforma invoices and discount approvals
Maintain accurate records of client communication
Train and mentor customer service team members
Ensure strict confidentiality of client and brand information
- Fluent in English and Arabic
- Strong leadership and team management abilities
- Excellent professional and diplomatic communication skills
- Experience managing Whats App and telephone-based service channels
- Strong complaint-resolution and problem-solving skills
- Knowledge of billing and invoicing procedures
- Basic understanding of garment care processes preferred
- Mature responsible and well-presented
- Calm under pressure
- Highly organized and detail-oriented
- Strong decision-making ability
- Customer-focused with a service excellence mindset
Bachelor's degree in Business Administration, Communications, or a related field preferred.
Minimum of 5-8 years of experience in customer service, with at least 2 years in a supervisory role.
Proven track record of managing a team and driving performance in a fast-paced environment.
Background in Luxury retail, Hospitality and Premium garment care / high-end laundry services.
Experience handling VIP or high-profile clientele is highly preferred.
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