Customer Service and Sales Officer Branch Banking UAE

Customer Service and Sales Officer Branch Banking - Abu Dhabi UAE

Position Overview:

Customer Service and Sales Officer Branch Banking role in Abu Dhabi UAE within the Banking industry is a frontline opportunity focused on delivering high-quality customer service, managing product onboarding, and driving sales growth through effective customer engagement and relationship building.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Sales-Business Development
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

Key Responsibilities

• Deliver accurate, timely, and compliant customer service across banking products
• Handle account opening, onboarding, and after-sales service requests
• Promote and cross-sell asset and liability products to customers
• Identify customer needs and recommend suitable financial solutions
• Generate leads through walk-in clients, referrals, and outreach activities
• Achieve service KPIs including NPS, complaint resolution, and turnaround times
• Handle customer queries and complaints professionally and escalat
• Educate customers on digital banking channels and self-service tools
• Ensure all onboarding documentation is complete and compliant with regulations
• Maintain proactive communication to build strong customer relationships

Service Excellence and KPI Delivery

• Meet service quality benchmarks including mystery shopping scores and SLA targets
• Ensure timely resolution of customer complaints and service requests
• Maintain high customer satisfaction through professional interaction
• Support continuous improvement in service delivery standards

Customer Relationship Management

• Build and maintain long‑term relationships with customers
• Provide clear product information and ensure full customer understanding
• Encourage upgrades and cross‑selling opportunities
• Support branch sales targets and business growth

Operational Discipline and Compliance

• Ensure all transactions comply with internal policies and regulatory requirements
• Maintain high standards of data accuracy and documentation
• Follow information security policies and maintain confidentiality
• Participate in mandatory compliance and operational training

Ideal Profile

• High school diploma or higher education in business or finance
• Minimum 2 years of experience in banking customer service or sales
• Good knowledge of banking products and services
• Strong communication and interpersonal skills
• Ability to meet service and sales targets
• Strong problem‑solving and multitasking abilities

Skills Set

• Customer service and sales engagement
• Product onboarding and transaction processing
• Relationship management and communication
• Sales and cross‑selling techniques
• Compliance and documentation management
• Time management and multitasking
• Problem‑solving and customer handling

Why Join Us

• Opportunity to work in a leading UAE banking institution
• Exposure to branch operations and customer engagement
• Career growth in retail banking and sales roles
• Performance‑driven and customer‑focused environment
• Strong demand for banking customer service professionals

About the Company

First Abu Dhabi Bank is the largest financial institution in the UAE, offering a comprehensive range of banking and financial services. With a strong focus on customer experience, innovation, and operational excellence, the bank continues to deliver trusted financial solutions across the region.