Shopping Assistant - Cashier | IKEA

Position: Shopping Experience Assistant - Cashier | IKEA
Shopping Experience Assistant
- Cashier | IKEA Job Snapshot
- Role:
Shopping Experience Assistant
- Cashier

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Retail
- Function:
Retail-Counter Sales and Cashier

- Experience:

Minimum 2 years
- Job Type: Full Time
- Work Arrangement:
On-site

Al-Futtaim Retail is looking for a customer-focused Shopping Experience Assistant
- Cashier to support IKEA store operations in Abu Dhabi, United Arab Emirates. The role combines cashier responsibilities, customer service, information desk assistance, returns and exchanges, and coordination of IKEA customer services. The Shopping Experience Assistant helps customers enjoy a convenient and welcoming shopping experience while ensuring accurate transactions and compliance with store procedures. The position also involves assisting customers at Smaland, IKEA 's children 's play area, supporting service bookings, resolving routine complaints, and maintaining efficient customer service operations.

The successful candidate will have at least two years of relevant customer service experience, excellent English communication skills, and a proactive approach to meeting customer needs.

Job Details
- Country:
United Arab Emirates
- City:
Abu Dhabi
- Industry: Retail
- Function:
Retail-Counter Sales and Cashier
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

Key Responsibilities

• Cashier Operations and Payment Processing
  • Process customer payments in accordance with established cash-handling standard operating procedures.
  • Accept payments through cash, cheques, credit cards, vouchers, and automatic debit transactions.
  • Calculate, process, and record register transactions with 100% accuracy.
  • Count and record the cash float before trading begins and at the close of trading.
  • Maintain accurate cash records and ensure the safe custody of collected funds.
  • Follow company procedures for payment handling, transaction recording, and reconciliation.
  • Support efficient checkout operations while maintaining accuracy and customer service standards.
• Customer Welcome and Shopping Assistance
  • Greet customers warmly upon arrival and create a positive first impression of the IKEA store.
  • Ensure shopping tools, catalogues, bags, and trolleys are available to customers as appropriate.
  • Provide information and assistance to help customers navigate their shopping journey.
  • Respond promptly and courteously to customer enquiries and service requests.
  • Work efficiently to minimize queues and waiting times at customer service points.
  • Demonstrate a helpful, approachable, and professional attitude during customer interactions.
  • Support customer satisfaction by providing clear information and practical assistance.
• Returns and Exchange Desk
  • Handle customer returns and exchanges in accordance with IKEA policies and procedures.
  • Ensure customers experience an efficient, straightforward, and positive returns and exchange process.
  • Address routine customer complaints promptly and professionally.
  • Escalate complaints requiring management intervention to the Duty Manager.
  • Prepare daily, weekly, and monthly reports covering Returns and Exchange desk transactions.
  • Provide transaction reports for reconciliation with Accounts and analysis of sales trends.
  • Review information gathered through returns and exchanges to identify potential product faults, safety concerns, or transportation issues.
  • Resolve or report identified concerns through the appropriate channels.
  • Maintain accurate records of returns and exchange transactions.
• Smaland Customer Service and Child Safety
  • Welcome parents and children arriving at Smaland.
  • Explain the play area 's admission policy clearly, politely, and professionally.
  • Follow established procedures to help maintain a safe environment for children.
  • Treat children 's safety as a priority throughout Smaland operations.
  • Make announcements or page parents when issues arise involving children in the playroom.
  • Respond appropriately to parent enquiries and operational concerns.
  • Maintain a welcoming and professional approach when communicating with families.
• IKEA Service Bookings and Customer Follow-Up
  • Assist customers with booking IKEA Home Delivery services.
  • Coordinate customer requests for furniture Assembly services.
  • Support Measurement service bookings in accordance with established procedures.
  • Follow up on out-of-stock articles in the self-service area.
  • Provide customers with relevant information about available IKEA services.
  • Ensure service…