Service Engineer

Job Description

Service Engineer Gradiant Industries - L.L.C - S.P.C. Abu Dhabi, United Arab Emirates 9/28/26 Field Services

Gradiant is a Different Kind of Water Company. With a full suite of differentiated and proprietary end-to-end solutions for advanced water and wastewater treatment powered by the top minds in water, the company serves its clients’ mission-critical operations in the world’s essential industries, including semiconductors, pharmaceuticals, food & beverage, lithium and critical minerals, and renewable energy. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater.

The Boston-headquartered company was founded at MIT and has over 1,400 employees worldwide. Discover us at

Role Overview

Handle all service activities to ensure the installation and operation of water/waste water treatment machines and plants. This includes installing, commissioning, repair and reconditioning, inspections of RO Systems/STPs/ETPS etc. and attending to client Service Maintenance Contracts.

This role required to travel offshore and moderate to high risk countries for plant installation and commissioning. Responsibilities Annual Maintenance Contracts / After Sales Service /Inspections:

• Site visits are carried out on a specific call out basis, or as part of a Service Contract. In both cases the following duties are undertaken after checking the terms of the client’s maintenance contract with Gradiant :
• Liaise with clients prior to visit to understand any problems or client complaints.
• Organize scheduled site visits.
• Organize site visits including resources such as tools, spares, consumables and manpower to complete the site tasks.
• Ensure functionality of each equipment’s and system operation.
• Investigate and diagnose faults with plant and equipment.
• Estimate and communicate repair time.
• Complete repairs and equipment calibration as required.
• Ensure compliance to HSE and documentation.
• Conduct site inspection based on sales call and prepare through inspections reports including recommendation & parts list.
• Liaising with engineering team for any design change.
• Keep in touch with regular client and Establish customer relationship.
• Determine and communicate to the client, the fault diagnosis and remedial repair work necessary.

Installation and Commissioning

• Install, troubleshoot and commissioning of Gradiant’s water maker system at sites (including on vessels , offshore & high risk countries ).
• Plan and organize site visits and installation activities.
• Completion of installation and commissioning within budget and planned time frames.
• Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.
• Provide technical training to client to ensure smooth operation on systems.
• Ensure compliance to Gradiant and client’s HSE policies and requirements.
• Look for business opportunity during site execution.

Workshop Duties

• When not visiting client sites, the incumbent will be required to assist on the Production side.
• Assist in the manufacture and assembly of RO units and component parts.
• Repair RO plant & equipment.
• Recondition RO units and component parts.
• Provide training to technical workshop technicians.

General

• Liaise with clients where necessary to enhance the relationship and build confidence in the products and services provided by the Company.
• Ensure the highest standards in terms of customer service.
• Ensure adherence to the service schedules agreed with the Service manager
• Ensure the highest quality levels are attained and maintained with respect to materials used and level of workmanship.
• Assist with commissioning and trouble shooting both locally and…