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Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Initiate direct outbound calls to disrupted premium guests, offering personalized care and bespoke recovery packages
- Maintain continuous oversight of the global network to execute end-to-end recovery strategies
- Deliver rapid, high-touch re-accommodation options for premium passengers
- Provide live support for complex ticketing issues, equipment swaps, and involuntary reissues
- Authorize and execute premium recovery packages and airport arrangements
- Coordinate with in-flight crews, Maintenance Control, and Medical Teams to safeguard premium connections
- Log operational service failures and generate premium displacement/downgrade metrics
- Minimum 5 years in airline operations or customer service
- At least 3 years in Operations Control, Hub, or Reservation environments
- UAE Nationals Only
Etihad Airways is the UAE's national airline, connecting people across continents and cultures from its hub in Abu Dhabi, driving its "Journey 2030" ambition to expand its network and grow its people.
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