Gaming Centre Assistant

What you'll do

• Handle cashier operations, including cash, card and other payment transactions
• Greet customers and explain gaming packages, hourly rates and available services
• Manage customer bookings, gaming sessions and computer or Play Station usage
• Assist customers with basic technical issues on gaming PCs, Play Station consoles, controllers, headsets, keyboards, mice and other peripherals
• Monitor gaming stations and ensure all equipment is working properly
• Take customer orders for snacks and beverages
• Maintain accurate billing, cash records and daily cashier reports
• Keep the cashier counter and gaming area clean, organised and presentable
• Report technical problems, equipment damage or customer complaints to the supervisor
• Follow company procedures and provide excellent customer service at all times

• Basic knowledge of computers, Windows, gaming PCs and Play Station consoles
• Good communication skills and a friendly attitude
• Basic computer skills and the ability to learn POS or cashier software
• Honest, punctual, responsible and attentive to detail
• Ability to work in shifts, including evenings, weekends and public holidays
• Ability to work in a fast-paced gaming and hospitality environment

Nice to have

• Previous experience in cashiering, retail, customer service or a gaming café
• Knowledge of PC gaming, esports and popular gaming titles
• Basic troubleshooting skills for computer hardware and gaming accessories
• Experience with POS systems, cash handling and daily sales reconciliation