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Finance & Banking
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Customer Service/HelpDesk
Job Description & How to Apply Below
Customer visits to collect overdue outstanding receivables on timely basis - ten customers visit daily and send TTM report.
Achieve the target collection. Measured by actual receipts/credit in the bank.
Collect old dues, which have already provided for, to reduce bad debts provision and improve the bottom line.
Send SOAs on regular basis to avoid any discrepancy with debtor’s accounts.
By Implementing standard format of reconciliation ensure at least 10 customers as per ledger measured by number of reconciliation statement and balance confirmation from customers.
Interact with the SST regarding the original documents/proof of invoice delivered.
Maintain contact with Key Accounts Customers.
Deal with internal and external customer queries promptly and in confidence.
Ensure regular follow up of payments and customer visits.
Knowledge of Oracle/SAP/MIS accounting software preferred.
Good Knowledge on MS Office tools i.e. excel, outlook, power point etc
Good standard of written and spoken English language skills, Arabic is plus.
Managing and following up customer payments.
Strength must be in confident communication with colleagues, customers and suppliers via phone, email and face to face.
Ability to work under pressure.
Deal with internal and external customer queries promptly and in confidence.
Flexible attitude and acceptance of change.
Ability to work independently as well as with team.
Excellent customer service skills.
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