Senior Officer, Bancassurance OPS

Job Purpose

The Senior Officer is responsible for processing Trade Finance transactions accurately efficiently and within the agreed service-level timelines The role ensures compliance with the Bank s policies regulatory requirements international trade rules and risk-control standards while maintaining high levels of internal and external customer satisfaction

Key Responsibilities

• Process transactions related to Trade Finance products accurately and within the agreed turnaround time
• Review trade documentation and ensure transactions comply with customer instructions internal policies and regulatory requirements
• Respond to customer and internal stakeholder queries and provide technical guidance when required
• Update transactions promptly in the relevant systems and support the review and enhancement of standard operating procedures
• Minimise operational risk by ensuring all transactions are processed accurately and in accordance with applicable controls
• Support daily and monthly proofing reconciliations statistical reporting MIS preparation and business continuity activities
• Assist the Supervisor and Section Head with operational delivery and support activities
• Escalate unusual or suspicious transactions and matters requiring higher-level attention
• Support product testing training technical assistance and service requests
• Contribute to process improvements that enhance operational efficiency customer service and internal controls
• Maintain proper and secure custody of records
• Provide support across multiple desks and functions within the department
• Maintain compliance with domestic and international regulations ICC rules the Bank s Delegation of Authority Matrix and relevant standard operating procedures
• Demonstrate the Bank s values and ethics and contribute to a controlled consistent and improvement-focused working environment

Qualifications

• Bachelor s degree in any discipline or a related field
• Certificate in International Trade and Finance CITF is preferred

Experience

• Minimum three years of hands-on experience in Trade Finance
• Practical experience across Trade Finance products
• Experience using core banking systems

Knowledge and Skills

• Strong knowledge of Trade Finance products documentation shipping terms local laws legal risks and banking procedures
• Extensive knowledge of UCP 600 URC 522 ISBP ISP 98 URDG 758 URR 725 Incoterms 2010 and ICC Banking Commission opinions
• Working knowledge of SWIFT insurance-related activities and associated banking processes
• Good communication presentation and analytical skills
• Proficiency in Microsoft Office including Word Excel macros pivot tables and Access
• Strong attention to detail operational-risk awareness and customer-service orientation

Performance Expectations

• Maintain zero operational losses high-risk errors unauthorised policy breaches and critical audit findings
• Achieve at least 95 adherence to agreed turnaround-time standards
• Maintain strong internal customer satisfaction
• Ensure timely completion of reconciliations tracers and other housekeeping activities
• Contribute practical process-improvement proposals and support their implementation
• Support departmental initiatives and cross-functional desks as required

Bachelor s degree in any discipline or a related field. Certificate in International Trade and Finance (CITF) is preferred. Minimum three years of hands-on experience in Trade Finance. Practical experience across Trade Finance products. Experience using core banking systems. Strong knowledge of Trade Finance products, documentation, shipping terms, local laws, legal risks, and banking procedures. Extensive knowledge of UCP 600, URC 522, ISBP, ISP 98, URDG 758, URR 725, Incoterms 2010, and ICC Banking Commission opinions.

Working knowledge of SWIFT, insurance-related activities, and associated banking processes. Good communication, presentation, and analytical skills. Proficiency in Microsoft Office, including Word, Excel, macros, pivot tables, and Access. Strong attention to detail, operational-risk awareness, and customer-service orientation.