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Finance & Banking
Bank Customer Service, Banking & Finance, Banking Operations, Retail Banking
Job Description & How to Apply Below
Job Location: Abu Dhabi, United Arab Emirates
Work Mode: On-site
Date Posted: 3 November 2026
Job Reference/: 4796
Job Description / Role:
Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.
The role requires the flexibility to cover different branches in the area when required, utilizing a high skill set to meet network logistics and volume demands.
Key Responsibilities:
- Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures and within the agreed time frames.
- Liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s where centralized telegraphic transfers are involved.
- Serve Private Banking customers at separate counters and process any other counter service transaction introduced by ADIB from time to time.
- Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
- Act as the one of dual custodian for branch vault cash and security stationery.
- Assist HOP as the second custodian for dual control.
- Perform end of day balancing.
- Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.
Skills Required:
- General knowledge of ADIB’s Institutional & Retail Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
Employment / Job Type: Full Time
About the Company:
Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.
Company Industry: Banking
Department /
Functional Area:
ADIB
Closing Date: Not mentioned (apply as soon as possible)
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